The Hermitage Hotel - OCEANA COLLECTION

This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Please note The Hermitage Hotel does not have any leisure facilities on site, our guests are welcome to use the facilities at our Sister Property the Suncliff Hotel which include Heated Indoor Pool, Sauna and Mini Gym. These are located a short walk from the property. Please note that this property cannot accommodate hen and stag parties. Internet is not always available at the hotel. Please enquire upon arrival. If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount. Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £14.00 per car per night. It is not possible to reserve parking prior to arrival. There are also several public car parks nearby as well. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies. We allow the accommodation of small dogs under 10kg (one dog per room) at a supplement of £20 per day. As a matter of courtesy to other guests, dogs are only allowed in certain OUTDOOR public areas at the Hotel, mainly because food is served throughout our bars, lounges, restaurants and terrace areas. Please ask a member of the team for designated dog friendly areas. We do not permit dogs in our Premier, Superior, Superior Deluxe or Suite Bedrooms. A pet bond must be signed at check in, along with a £50 refundable deposit. Any damage, soiling or excessive dog hair on soft furnishings will incur specialist cleaning charges. Cats & other animals are strictly prohibited. Guide and assistance dogs are exempt from this policy and charges providing correct certificate / paperwork is provided on check in. The hotel lift services the hotel from the ground first and second floors. The lift does not go to the third floor which is serviced by a stair case on the second floor. Guests who are unable to manage stairs should inform the hotel in advance our Superior Room and Suites have stair access only. The hotel might not have the flexibility to change rooms to meet this request upon arrival. At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodation without prior consent of the hotel. Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes. All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full non-refundable payment will be required within 7 days of the reservation being made, no cancellations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.