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Here we have collected answers to the most important and popular questions related to your travel.

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To find suitable property, follow these simple steps:

Enter information about your destination, dates of stay, number of guests, and rooms, and then click "Search".
Use the buttons in the top right corner of the page to select the desired currency and language.
Improve search results by using filters and sorting.
Browse the found options to see available property with the lowest price.
Click on the name of the property to get more information on the property page.
If you have found a suitable deal, click "View details" to see the details.
Then, depending on the selected deal, you will either complete the booking on Stayinukhotels.com or be redirected to our partner's website to complete the booking.

When choosing an offer on Stayinukhotels.com, on the property page you will see all available room types, meal plans, cancellation policies, and their prices. To get more detailed information about the room, click on the name of the room type. We recommend that you take the time to familiarize yourself with the full information about the accommodation and booking conditions before starting the booking process.

The reservation process depends on which deal you have chosen.

If you have chosen a deal from one of our partners, you will be redirected to their website to complete the reservation.

If you have chosen a deal from Stayinukhotels.com, you will continue working on our website.

Carefully review the selected deal and make sure that the room type and booking dates you have selected are correct.
Fill in your personal details, making sure they match the name of the registering person, as we will send confirmation to the email address you provided.
If you have any special requests, you can specify them in the appropriate field on the website.
Enter your payment address, as these details will be used for invoicing if necessary.
Enter your payment details, which will be used to pay for the reservation.
Review the cancellation terms, information about property fees, and follow the instructions.
Click the "Confirm Payment" to complete the booking process.

After completing the reservation, you will be redirected to the confirmation page and receive an email confirmation containing brief information about your booking.

Changes and Cancellation

: If you booked through Stayinukhotels.com, you can cancel or modify your reservation in your personal account on our website. If you booked on our partner's website, you should contact them directly using the contact information provided in your confirmation email. Please note that a cancellation fee may be imposed by the accommodation option and will be paid directly by you. Cancellation terms are outlined in the cancellation policy which you can find in your confirmation email.
: If you have a reservation with free cancellation, then you will not have to pay a cancellation fee. However, if the reservation is non-refundable or can no longer be cancelled for free, you may be required to pay a fee. The amount of the fee is determined by the accommodation option and is paid directly by you.
: Changing the dates of a non-refundable reservation is not possible. However, if you request a free cancellation of your reservation in the manage booking section, your request will be sent to the accommodation option who may decide not to charge you for the cancellation. If you are not charged a cancellation fee, you can rebook the desired dates.
: If your reservation has been cancelled, you should receive a confirmation email. Check your email, including the "Spam" folder, to make sure the email was not sent there. If you do not receive a cancellation confirmation within 24 hours, it is recommended to contact the accommodation option to confirm if they have received your cancellation request.
: Information about the cancellation policy for your accommodation option can be found in your confirmation email.
: If a refund is permissible, it is processed immediately. However, the process of transferring funds between banks may take up to 30 business days from the time of processing or until the next billing cycle.

Payment

: We accept credit cards, which are the most common payment method on Stayinukhotels.com. We also accept alternative payment methods such as PayPal, and in some cases, payment by debit card may be possible. Available payment methods for the selected accommodation can be viewed in the "House Rules" section on the property page, and they will also be listed in the booking confirmation.
: Some accommodations may require a prepayment or deposit, usually equal to the full cost of the booking or a portion of it. The remaining payment is made after check-in. However, some properties do not require a prepayment, and the full cost of the booking is paid during the stay. Detailed information on payment terms can be found in the booking confirmation.
: In most cases, there is nothing you need to do. If you provided card details to pay for your booking, then in accordance with payment rules, the amount of the prepayment, equal to the full cost of the booking or a portion of it, was charged to your card. If the accommodation you selected does not require a prepayment, then it is possible that a test payment was made from your card. Such a payment temporarily blocks a certain amount on the card to verify its validity. The blocked amount will be returned to your account after a certain time.
: This is necessary to confirm your booking and make payment if necessary. Usually, accommodations use credit cards to guarantee bookings and for possible prepayment. If a prepayment is not required, a certain amount may be blocked on your card to confirm the availability of sufficient funds. This is a temporary block and the amount will be returned to the account after some time.
: Usually, accommodations accept other cards or cash for payment of your stay. Some may also require additional documents to verify your identity. To clarify information about payment for your stay, contact the accommodation.
: In most cases, payment is made at check-in or check-out. If the accommodation requires a prepayment, this will be indicated in the booking confirmation and payment rules. If a prepayment is not required, the accommodation may block a certain amount on your credit card to verify its validity and guarantee the booking. These funds will be returned to you after the block is released.

Booking Information

: The difference lies in the number of beds. A room with the name "Double Room with 1 Bed or 2 Separate Beds" can contain either one bed or two separate beds. However, the accommodation will try to accommodate your preference regarding bed type.
: The accommodation will try to accommodate you at the time you arrive, but cannot guarantee it. To confirm this information, contact the accommodation directly.
: The cost of children's accommodation may include additional fees that are not included in the booking price. To learn more about how to pay for children's accommodation, contact the accommodation directly.
: If you booked through Stayinukhotels.com, you can check the reservation status by opening the relevant reservation in your personal account or in the booking confirmation email. If you booked on a partner's site, you can check the status on their site.
: It may take up to 72 hours to receive confirmation of your reservation. If you have not received confirmation within this time, check the spam folder in your mailbox - the confirmation email may already be there. If you have already made a payment, check the payment transaction in your credit card or bank statement.
: To check in to the hotel, you usually need to present confirmation of your reservation. In addition, the hotel may require you to provide some form of identification, such as a driver's licence or passport. Some hotels may also require a deposit to guarantee payment for possible unforeseen expenses that may arise during your stay.

Room Types

: A Double Room is equipped with one double bed, while a Twin Room contains two single beds. However, in some cases, both types of beds may be installed in Double and Twin Rooms. When booking a room, you can specify your preferred bed type in the "Special Requests" field.
: Each accommodation option has its own booking rules set by the accommodation provider. "Non-refundable" means that if you cancel or modify your booking, you will be required to pay a penalty, the amount of which is specified in the booking rules and confirmation. "Free cancellation" means that you can cancel or modify your booking without a penalty within a certain period, specified by the accommodation provider (for example, "Free cancellation up to N days before check-in" or "Free cancellation until dd/mm/yy hh:mm"). This information is also indicated in the booking rules and confirmation.
: Usually, information about the possibility of installing extra beds and their cost is indicated in the "House Rules" section on the accommodation provider's page. If the hotel provides such a service, an additional fee may be charged, which is not included in the booking price. If you book through Stayinukhotels.com, you can request an extra bed to be installed in the "Special Requests" field when booking. If you have already made a booking, you can request an extra bed by following the link in the booking confirmation email. We recommend contacting the accommodation provider before arrival to ensure that your request is fulfilled. Contact details of the accommodation provider can be found in your booking confirmation email or on the booking page in your account.
: The availability of extra beds or baby cots depends on the accommodation provider. Usually, an additional fee may be charged for providing extra services, which is not included in the booking price. To clarify the possibility of providing an extra bed or a baby cot, we recommend contacting the accommodation provider directly. Contact details can be found in your booking confirmation email or on the booking page in your account.

Prices

: Breakfast may be included in the price depending on the type of room and hotel you choose. Information about the availability of complimentary breakfast is indicated next to the price.
: The room rate includes all facilities listed in the room description or accommodation option. When comparing different options, you may see if breakfast, taxes, or service fees are included in the rate. Please note that the prices listed are obtained from different accommodation properties and booking sites, and are not set by Stayinukhotels.com. If you have questions about a specific price, please contact the booking site that made the offer. The name of the booking site is displayed next to the price.
: Whether taxes are included in the room rate depends on the chosen accommodation property and type of accommodation. Tax requirements vary by country, so it is recommended to check their availability before booking. If taxes are included in the room rate, it will be indicated in the price offer. Additional information on taxes and fees can be found on the accommodation property page, booking page, or in the booking confirmation email.
: We list the price per room for the entire stay at the hotel, unless otherwise specified in the room category name and description.
: Sometimes the price on the partner's website may differ from the price listed on our website because it may change between the time you viewed it on our site and the time you clicked through to the partner's site. We work with several travel partners and use real-time data that is constantly being updated. The final price is only determined after the booking is made, but we always provide information on the final price before completing the payment.

Accommodation rules

: Each accommodation has its own rules for check-in and check-out, which are specified in the "Facilities" section on the property page. If you have already booked a room, you can check the check-in and check-out time in the confirmation email or in your personal account on the booking website.
: Go to the "Facilities" section on the property page. In this section, you can familiarize yourself with all the available services, such as a pool, spa salon, gym, and more.
: If only non-smoking rooms are offered when booking on the website, it may mean that the hotel does not have smoking rooms. In this case, it is recommended to choose a non-smoking room. If it is important for you to stay in a smoking room, we recommend contacting the hotel directly to find out if they have such rooms in their assortment and if it is possible to book them.
: You need to check the "Facilities" section on the property page. If information about allowing pets is not specified on the property page, it is recommended to contact the hotel directly to clarify this information. Please note that some accommodations may only accept certain types of pets or establish additional rules and restrictions.